Privacy Policy

Effective date	March 31 2026
Last updated	March 31 2026
Contact email	[email protected]

Introduction

Serenvia Wellness LLC (“Serenvia Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information through our website, landing pages, forms, customer accounts, online courses, coaching services, email communications, and related digital offerings.

This Privacy Policy is intended for a global, English-speaking audience and is written in plain English so visitors and customers can understand how their information is used. It is designed for use on a Kajabi-hosted website and assumes the use of analytics, advertising, consent management, payment, booking, and customer communication tools described in this policy.

By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use our website or submit your information.

What Personal Information We Collect

Information you provide directly

Identifiers and contact details, such as your name, email address, phone number, mailing address, or similar contact information.
Billing and payment-related information, such as billing name, billing address, and limited payment transaction details. Payment card information is generally processed by third-party payment processors rather than stored directly by us.
Account or login information, such as usernames, passwords, account access details, course enrollment information, or profile details if you create a customer account.
Form submission details, such as information you enter into lead forms, contact forms, waitlists, applications, surveys, intake forms, or coaching inquiry forms.
Purchase history and customer records, including products or services purchased, course access status, coaching bookings, refunds, and similar transaction history.
Customer support communications, including questions, comments, requests, or other correspondence you send to us.

Information collected automatically

Device, browser, and usage data, such as IP-related geolocation approximation, browser type, operating system, device identifiers, referral source, session activity, site interactions, and page engagement data.
Cookies and similar technologies data, such as information collected through analytics tools, advertising pixels, tag management systems, heatmaps, session replay tools, and campaign tracking parameters.
Marketing attribution information, such as source, medium, campaign name, ad interactions, and UTM parameters used to understand how visitors find and use our website.

Sensitive information

We do not ask visitors to submit sensitive personal information unless it is reasonably necessary for the service requested. Please do not send medical, health, or other sensitive information through website forms unless we specifically request it and have provided an appropriate method for doing so.

How We Collect Information

Directly from you when you fill out forms, request a free resource, purchase an offer, book a coaching session, create an account, respond to emails, or otherwise contact us.
Automatically when you browse the website through cookies, analytics tools, pixels, heatmaps, session insight tools, log files, and related technologies.
From service providers and integrations used to operate the business, such as Kajabi, payment processors, email providers, analytics tools, advertising platforms, booking tools, and support tools.
From campaign links and referral sources, including UTM-tagged links used to attribute visits and conversions to email, advertising, SEO, social media, or other traffic channels.

Why We Collect and Use Personal Information

We collect and use personal information for legitimate business and operational purposes, including to:

Provide the website and deliver requested resources, products, courses, coaching services, and customer support.
Process orders, payments, enrollments, subscriptions, refunds, and related transactions.
Deliver the free guide or other requested lead magnets and downloadable resources.
Create and manage customer accounts, course access, and membership or coaching-related records.
Send transactional messages, including receipts, account notices, booking confirmations, onboarding instructions, service updates, and support communications.
Send marketing emails, newsletters, launch announcements, and promotional communications where permitted by law or based on your preferences or consent.
Analyze website traffic, user behavior, and conversions so we can improve website performance, content, user experience, and offer strategy.
Measure advertising performance, understand campaign effectiveness, build audiences, and support retargeting or remarketing where permitted.
Maintain security, detect misuse, prevent fraud, troubleshoot technical issues, enforce our terms, and comply with legal obligations.

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate the website, understand user behavior, improve site performance, measure marketing effectiveness, and support advertising and remarketing activities.

Types of technologies we may use

Strictly necessary technologies used to operate the website, maintain security, enable core site functions, or remember essential settings.
Analytics technologies, such as Google Analytics 4 and related tag management tools, to understand traffic, engagement, events, landing page performance, and conversions.
Advertising technologies, such as the Meta Pixel, to measure ad performance, understand website actions after ad interactions, and support audience building or remarketing.
Behavioral insight technologies, such as Microsoft Clarity or Crazy Egg, to understand page behavior through heatmaps, clicks, scroll depth, and session-level interaction patterns.

Consent and cookie choices

Where required by law, we request consent before placing non-essential analytics or advertising cookies on your device. You can manage your cookie preferences through our consent banner or other available preference tools. Disabling certain cookies may affect parts of the website experience or limit certain features.

Third-Party Services and Sharing of Information

We may share personal information with trusted service providers and business partners that help us operate our website and services. We do not sell personal information in exchange for money in the ordinary sense of that term. We may, however, disclose information to third parties for analytics, marketing, payment, infrastructure, or legal purposes as described below.

Examples of third-party services we may use

Kajabi for website hosting, landing pages, forms, course delivery, checkout functionality, email communications, and customer account management.
Google Analytics 4 and Google Tag Manager for analytics, conversion tracking, and tag deployment.
Meta platforms and the Meta Pixel for advertising attribution, audience building, and remarketing.
Microsoft Clarity or Crazy Egg for behavioral analytics tools such as heatmaps and session insights.
Stripe and/or PayPal for payment processing and transaction support.
Booking or scheduling providers, if used, for coaching consultations or appointments.
Email delivery, customer support, or automation providers, as needed to operate the business and communicate with users.

Other disclosure scenarios

If required by law, subpoena, court order, government request, or similar legal process.
To protect our rights, safety, property, systems, customers, or the public.
In connection with a merger, acquisition, sale of assets, business transfer, or similar corporate transaction.
With your consent or at your direction.

International Users and International Data Transfers

Serenvia Wellness serves customers and visitors in multiple countries. As a result, your personal information may be transferred to, stored in, or processed in countries other than the country where you live, including countries that may have different data protection laws than your home jurisdiction.

When we transfer personal information internationally, we take reasonable steps to use appropriate safeguards suitable to the nature of the transfer and the services involved. However, by using the website or submitting your information, you understand that international transfers may occur as part of ordinary business operations.

Legal Bases for Processing (for UK/EEA-style compliance)

Where data protection laws require a lawful basis for processing, we may rely on one or more of the following:

Contract: when processing is necessary to provide a requested product, service, account, booking, or transaction.
Consent: when you give us permission, such as for certain marketing communications or non-essential cookies where consent is required.
Legitimate interests: when processing is reasonably necessary for website operations, service improvement, security, analytics, business administration, fraud prevention, or direct marketing where lawful.
Legal obligation: when processing is necessary to comply with laws, regulations, tax obligations, recordkeeping requirements, or legal requests.

Email Marketing and Communications

If you request a free resource, purchase a product, enroll in a course, inquire about services, or otherwise provide your contact details, we may send you email communications related to that interaction.

Transactional communications

Transactional messages may include order confirmations, receipts, access instructions, coaching-related notices, password resets, technical support replies, account notices, and other service-related communications.

Marketing communications

Where permitted by law, we may also send newsletters, educational content, launch announcements, promotional emails, or related marketing communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly. Unsubscribing from marketing emails will not stop transactional or service-related communications that are necessary to complete a purchase or provide services.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain customer records, analyze business performance, resolve disputes, enforce agreements, comply with legal obligations, and protect the business.

Retention periods may vary depending on the type of information, the nature of the transaction, the tools involved, and the legal or operational reason for keeping the information. When information is no longer reasonably needed, we will take reasonable steps to delete, anonymize, or de-identify it when appropriate.

Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no system, transmission method, or storage environment can be guaranteed to be completely secure. Because of that, we cannot promise absolute security.

You are responsible for maintaining the confidentiality of your own account credentials and for contacting us promptly if you believe your information or account has been compromised.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Request restriction of processing or object to certain types of processing where applicable.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Manage cookie preferences through our consent tools or browser settings.
Request information about categories of data collected, disclosed, or used, if required by law in your jurisdiction.

We may need to verify your identity before responding to certain requests. We may also decline a request when permitted or required by law. To exercise any applicable rights, please contact us using the information in the Contact Us section below.

Children’s Privacy

Our website and services are not directed to children under the age of 13, or under the applicable minimum age in the jurisdiction where the child resides. We do not knowingly collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and address the issue appropriately.

Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or resources that we do not control. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review the privacy policies of any external sites or services you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, vendors, legal requirements, or privacy practices. When we make changes, we will update the “Last updated” date at the top of the policy. Your continued use of the website after changes become effective means you accept the revised Privacy Policy to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy, want to exercise applicable rights, or need to contact us about privacy matters, please use the details below:

Serenvia Wellness LLC

[email protected]

77 Sugar Creek Center Blvd Suite 600

Sugarland Texas 77478