No Refund Policy
Effective Date: March 31, 2026
At Serenvia Wellness LLC (“Company,” “we,” “us,” or “our”), we are committed to delivering thoughtful, high-quality educational wellness content, digital resources, courses, and coaching-style support through www.serenviawellness.com and related offerings under the Reclaim Your Calm brand.
Because our products and services are primarily digital, educational, and often made available immediately upon purchase or booking, all sales are final unless otherwise expressly stated in writing by the Company or required by applicable law.
By purchasing, enrolling in, accessing, downloading, or using any of our products or services, you agree to this No Refund Policy.
- All Sales Are Final
Except where expressly stated otherwise in writing by the Company or where required by applicable law, all purchases made through our Website or related platforms are final and non-refundable.
This No Refund Policy applies to current and future Company offerings, including but not limited to:
- digital downloads
- PDFs
- guides
- worksheets
- journals
- templates
- audio resources
- self-paced online courses
- workshops
- webinars
- memberships
- coaching services
- educational support services
- and other digital or live educational wellness offerings
- No Refunds for Digital Downloads and Instant-Access Resources
All purchases of digital downloads and other instant-access materials are non-refundable once purchased, delivered, accessed, or made available to you.
This includes, without limitation:
- downloadable guides
- PDFs
- worksheets
- templates
- journals
- scripts
- audio resources
- workbooks
- educational handouts
- and similar digital materials
Because these items are delivered electronically and cannot be meaningfully returned once access is granted, they are considered non-returnable and non-refundable.
- No Refunds for Self-Paced Online Courses
All sales of self-paced online courses are final.
Once you purchase a self-paced course, and especially once access to credentials, login details, course portal entry, streaming access, downloadable materials, or related course content have been provided, no refund will be issued except where required by law or expressly approved by the Company in writing.
This applies to the Reclaim Your Calm course and any future self-paced course or educational program offered by the Company.
- No Refunds for Coaching, Workshops, Webinars, and Live Educational Services
All coaching services, workshops, webinars, classes, calls, live trainings, educational sessions, and similar live or scheduled services are non-refundable once booked, scheduled, delivered, or partially delivered.
If you do not attend, participate, prepare for, or make use of a booked service, that non-use does not create a right to a refund.
Unless the Company expressly states otherwise in writing, missed appointments, scheduling conflicts, no-shows, lateness, personal emergencies, changed plans, or failure to attend do not entitle you to a refund.
- No Refunds for Memberships and Subscription Payments Already Processed
If the Company offers memberships, subscription programs, recurring educational access, or similar continuity offerings, all payments already processed are non-refundable unless otherwise required by law.
You are responsible for canceling any recurring subscription before your next billing date if you do not wish to continue. Cancellation will stop future billing where applicable, but it does not entitle you to a refund of charges already processed.
- Non-Use Does Not Create Refund Eligibility
Your decision not to use, access, download, open, begin, attend, complete, continue, or finish any product or service does not create a right to a refund.
This includes, without limitation:
- failure to download a purchased file
- failure to log into a purchased course
- failure to complete course modules
- failure to attend a webinar, workshop, or coaching session
- failure to implement any educational material
- or failure to obtain value because you did not use the purchased offering
- Dissatisfaction, Changed Circumstances, and Personal Preference
Because educational and wellness-supportive services are personal in nature and outcomes vary widely, the following do not create an entitlement to a refund:
- dissatisfaction with the content, format, tone, or delivery style
- changed personal circumstances
- mistaken assumptions about the offering
- scheduling conflicts
- lack of time
- lack of completion
- personal preference
- discomfort with emotionally sensitive content
- or a belief that the offering was not the right fit after purchase
You are responsible for reviewing the offer description, scope, and suitability of the product or service before purchasing.
- No Guaranteed Results
The Company provides educational wellness content, self-help resources, and coaching-style support only. We do not guarantee any specific result, outcome, transformation, emotional improvement, health outcome, relationship outcome, or life change from your purchase or participation.
Individual results vary based on many factors, including your own circumstances, effort, background, choices, readiness, consistency, and application of the material.
Accordingly, lack of results, unmet expectations, or outcomes different from what you hoped for do not qualify you for a refund.
- Why Digital and Educational Products Are Non-Returnable
Our digital products and educational services are structured in a way that often involves one or more of the following:
- immediate delivery
- instant access
- downloadable materials
- proprietary content
- limited-capacity scheduling
- access to protected educational resources
- and the transfer of valuable intellectual property and know-how
Once access has been granted or a service slot has been reserved, the value of that offering has already been delivered, exposed, allocated, or made unavailable to others. For that reason, such products and services are generally non-returnable and non-refundable.
- Limited Exceptions
Although our policy is that all sales are final, the Company may, in its sole discretion, review narrow exceptions in limited circumstances, including:
- a documented duplicate charge for the same purchase; or
- a proven technical failure caused solely by the Company that prevented access to a purchased product or service, and which the Company was unable to resolve within a reasonable period after timely notice from you.
Any such review is strictly case-by-case and does not waive or modify this No Refund Policy for you or for any other customer.
- Reporting Billing Errors or Access Problems
If you believe you were charged in error, charged twice, or unable to access a purchased offerings due to a technical problem caused solely by the Company, you must contact us in writing within 7 days of the charge or access issue.
Your message should include:
- your full name
- the email address used for purchase
- the name of the product or service
- the date of purchase
- proof of payment
- and a clear description of the issue
Failure to contact us within that timeframe may result in the issue being deemed waived to the fullest extent permitted by law.
- Case-by-Case Review Does Not Waive This Policy
From time to time, the Company may choose, in its sole discretion, to review a refund-related concern individually. Any such review, courtesy, exception, accommodation, credit, reschedule, or goodwill action is entirely discretionary and does not create a precedent, obligation, or continuing right to a refund in any other case.
- Chargebacks and Payment Disputes
If you have a billing concern or access issue, you agree to contact the Company first at [email protected] and make a good-faith effort to resolve the matter before initiating a chargeback or payment dispute with your bank, card issuer, or payment processor.
We take billing integrity seriously and are committed to reviewing legitimate concerns promptly and professionally.
- Unauthorized Chargebacks
If you initiate a chargeback or payment dispute after making a valid purchase and without first attempting to resolve the matter with the Company, we reserve the right, to the fullest extent permitted by law, to:
- revoke your access to the purchased product, service, course, membership, portal, or materials
- refuse future service
- provide documentation to the payment processor disputing the chargeback
- and pursue collection of unpaid amounts, fees, and related costs where legally permitted
Nothing in this section limits any rights you may have under applicable law.
- Relationship to Terms and Conditions
This No Refund Policy is incorporated into and should be read together with our Terms and Conditions and any offer-specific sales terms, checkout terms, or program terms presented at the time of purchase.
In the event of a conflict between this Policy and specific written terms stated on an individual sales page, checkout page, or signed service agreement, the more specific written terms will control for that offering.
- Contact Information
If you have a billing question or need to report a duplicate charge or access issue, please contact:
Serenvia Wellness LLC
Reclaim Your Calm
Website: www.serenviawellness.com
Email: [email protected]
Mailing Address: 77 Sugar Creek Center Blvd, Suite 600, Sugar Land, TX 77478
- Changes to This Policy
We reserve the right to update, revise, or modify this No Refund Policy at any time in our sole discretion. Any changes will apply prospectively only and will become effective when posted on the Website, unless a different effective date is stated.
The version of the Policy in effect at the time of your purchase will generally govern that purchase, unless applicable law requires otherwise.
