Terms and Conditions

Effective Date: [March 31, 2026]

These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.serenviawellness.com and any related webpages, digital platforms, online portals, products, services, content, features, communications, and offerings made available by Serenvia Wellness LLC (“Company,” “we,” “us,” or “our”), including, without limitation, the Reclaim Your Calm program and any free or paid digital resources, courses, coaching services, workshops, memberships, audio content, worksheets, journals, webinars, or other educational wellness materials.

By accessing or using the Website, purchasing any product or service, creating an account, downloading any material, or otherwise engaging with us online, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not access or use the Website or any of our offerings.

1. Acceptance of Terms

By using this Website, you agree to be legally bound by these Terms, whether or not you have read them in full. These Terms constitute a binding agreement between you and the Company. If you do not agree with any part of these Terms, you must immediately discontinue use of the Website and any related services.

2. Eligibility and Minimum Age Requirement

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use this Website or purchase any product or service from us. By using the Website, you represent and warrant that you meet these eligibility requirements.

If you are using the Website on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

3. Scope of Services and Educational Purpose

Serenvia Wellness is a wellness education and coaching brand that provides educational content, digital self-help resources, coaching-style support, and wellness-related tools for personal growth and self-reflection. Our offerings may address topics including, but not limited to, stress, self-compassion, boundaries, perimenopause, divorce, separation, emotional wellness, and major life transitions.

All content and services are intended for educational and informational purposes only. We provide general wellness education and coaching support. We do not provide licensed medical, mental health, psychological, psychiatric, legal, financial, tax, or other regulated professional services.

4. Informational and Educational Use Only

All information provided on or through the Website, including blog posts, articles, free downloads, digital products, course materials, videos, audio recordings, emails, newsletters, workshops, coaching sessions, and other content, is provided for general educational and informational purposes only.

Nothing on this Website is intended to substitute for individualized professional advice, diagnosis, treatment, or services from a qualified licensed professional.

5. No Medical Advice; No Therapy Relationship

The Company does not provide medical advice, diagnosis, treatment, psychotherapy, counseling, psychiatric care, or any other healthcare service.

No physician-patient, therapist-client, counselor-client, or other licensed professional relationship is created between you and the Company through your use of the Website, your participation in any course or coaching service, or your purchase or download of any product.

You should always consult your physician, therapist, psychiatrist, or other appropriately licensed healthcare provider regarding any medical, physical, hormonal, emotional, or mental health concern. Never disregard professional medical or mental health advice or delay seeking it because of something you read, heard, or accessed through the Website.

6. No Legal, Financial, or Tax Advice

The Company does not provide legal, financial, accounting, tax, investment, insurance, or other regulated advisory services. Any content relating to boundaries, divorce, stress, life transitions, finances, planning, or decision-making is educational in nature only and is not legal, financial, or tax advice.

You remain solely responsible for obtaining advice from qualified licensed professionals for your specific situation.

7. Personal Responsibility and Assumption of Risk

You acknowledge that your use of the Website and any of our products or services is voluntary and at your own risk. You accept full personal responsibility for your decisions, actions, and results arising out of or related to your use of the Website or any content, service, or product.

You understand that wellness, stress management, emotional regulation, personal growth, and self-help practices may affect individuals differently. You assume all risks associated with implementing any information, exercise, reflection, breathwork, journaling practice, boundary script, wellness strategy, or educational recommendation provided by the Company.

8. Not a Crisis Service or Emergency Resource

The Website and our offerings are not crisis services and are not suitable for use in emergencies. We do not provide emergency support, crisis counseling, suicide prevention services, or urgent mental health intervention.

If you are in crisis, feel unsafe, believe you may harm yourself or someone else, or require emergency assistance, call 911 or your local emergency services immediately, or contact a qualified crisis hotline or emergency professional resource in your area.

9. Intellectual Property Ownership

All content on the Website and in our products and services, including but not limited to text, graphics, logos, branding, designs, layouts, downloads, PDFs, scripts, worksheets, workbooks, course materials, videos, audios, recordings, emails, newsletters, and all other materials, is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws.

This includes, without limitation, the business name Serenvia Wellness LLC, the program name Reclaim Your Calm, product names, brand messaging, written content, course structures, and all proprietary materials.

10. Limited License for Personal, Non-Commercial Use

Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Website and any purchased or downloaded materials solely for your own personal, non-commercial use.

No ownership rights are transferred to you.

11. Restrictions on Use; No Copying, Sharing, or Resale

Except as expressly authorized in writing by the Company, you may not:

1. copy, reproduce, republish, upload, post, distribute, transmit, translate, adapt, edit, modify, or create derivative works from any Website or product content;
2. share, sublicense, sell, resell, rent, lease, assign, gift, or transfer access to any course, membership, coaching portal, digital product, or downloadable material;
3. reproduce or distribute materials in whole or in part for commercial use;
4. screenshot, photograph, record, capture, download, scrape, or archive protected course, coaching, portal, or membership content except for your own personal reference as expressly permitted by us;
5. remove copyright, trademark, or other proprietary notices;
6. use any content to train artificial intelligence systems, build competing products, or create substantially similar materials;
7. use any content in a manner that infringes our rights or the rights of others.

Unauthorized use may result in immediate termination of access, legal action, and pursuit of all available remedies.

12. User-Generated Content, Comments, and Submissions

If you submit, post, upload, transmit, or otherwise provide comments, testimonials, feedback, reviews, suggestions, messages, responses, homework, coaching reflections, community posts, or other content (collectively, “User Content”) through or in connection with the Website or our services, you represent and warrant that:

1. you own or control all rights necessary to provide the User Content;
2. your User Content is accurate to the best of your knowledge;
3. your User Content does not violate any law or infringe any third-party right;
4. your User Content is not defamatory, obscene, abusive, threatening, harassing, discriminatory, fraudulent, or misleading; and
5. your User Content does not include confidential information that you do not wish to share.

We reserve the right, but not the obligation, to monitor, remove, edit, refuse, or disable any User Content at our sole discretion.

13. Testimonials, Feedback, and Permission to Use

If you provide a testimonial, review, success story, feedback, or other statement about your experience with the Company, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, publish, display, distribute, adapt, edit for clarity or length, and otherwise use that content for lawful business and marketing purposes.

We may identify you by first name, initials, general location, profession, or other non-sensitive identifying details you approve or provide, unless you request otherwise in writing.

We will not knowingly publish private or sensitive personal information beyond what you have voluntarily shared for that purpose. You understand that testimonials reflect individual experiences and do not guarantee similar results for others.

14. Online Store and Purchase Terms

The Website may offer free resources, digital downloads, courses, coaching services, memberships, workshops, webinars, and other products or services for sale or registration.

By placing an order or enrolling in an offering, you agree to provide current, complete, and accurate purchase and account information. You agree to pay all charges incurred at the prices in effect at the time of purchase, along with any applicable taxes or fees.

We reserve the right to refuse, cancel, limit, or revoke any order, registration, or enrollment at our sole discretion, including in cases of suspected fraud, unauthorized activity, pricing error, misuse, or violation of these Terms.

15. Payment Terms

All payments must be made in full at the time of purchase unless a payment plan is expressly offered by the Company.

If you enroll in a payment plan, you agree to make all payments on time according to the terms presented at checkout. If your payment method is declined or a payment is not received when due, we may suspend or terminate your access to the applicable product or service and may use lawful means to collect outstanding amounts.

You authorize the Company and its third-party payment processors to charge your selected payment method for all amounts due.

16. Refund Policy

All sales are subject to the refund policy in effect at the time of purchase, if any.

No Refund Policy

Unless otherwise stated in a specific offer or checkout page, no refund, cancellation, exchange, or transfer is guaranteed.

17. Subscription and Membership Terms

If the Company offers any subscription, membership, or recurring-payment program, the following terms apply unless otherwise stated in the specific offer:

1. your subscription will renew automatically on the disclosed billing cycle unless canceled before the renewal date;
2. you authorize us to charge your payment method on a recurring basis;
3. you are responsible for canceling before renewal if you do not wish to continue;
4. access may continue only while payments remain current;
5. fees are non-refundable except as stated in the applicable offer terms or refund policy.

We reserve the right to change subscription pricing, features, or terms upon notice as permitted by law.

18. Coaching, Course, and Digital Product Access

When you purchase or access a coaching service, course, digital download, workshop, webinar, membership, or other educational offering:

1. access is provided solely to the individual purchaser or registered participant, unless expressly stated otherwise;
2. access rights may be limited by time, platform, payment plan status, or product-specific terms disclosed at purchase;
3. digital downloads are deemed delivered when made available to you electronically;
4. self-paced course content may be accessed only through the authorized portal or delivery method designated by the Company;
5. coaching services are educational and supportive in nature and are not therapy, medical care, legal advice, or financial advice;
6. you may not share your login credentials, download protected content beyond authorized uses, or allow others to access purchased materials through your account.

We reserve the right to modify, replace, discontinue, or update any offering, platform, or access method at any time, provided that we act in good faith.

19. Account Creation and Security

You may be required to create an account to access certain content or services. You agree to provide accurate and complete information and to keep your login credentials confidential.

You are solely responsible for all activity occurring under your account, whether or not authorized by you. You agree to notify us promptly of any suspected unauthorized access or security breach involving your account.

We are not liable for any loss or damage arising from your failure to safeguard your login credentials.

20. Technology Disclaimer

We do not guarantee that the Website, any portal, course platform, membership area, download, video, audio, email, or related service will be uninterrupted, error-free, secure, or available at all times.

Temporary outages, delays, platform failures, maintenance interruptions, internet disruptions, third-party service failures, and other technical issues may occur. We are not liable for losses or damages caused by such interruptions, delays, or technology failures.

21. Results Disclaimer

We make no guarantee that you will achieve any specific personal, emotional, wellness, relational, financial, or other result through use of the Website or any of our products or services.

Any examples, testimonials, case studies, or illustrations are provided for informational purposes only and do not constitute a promise, warranty, or guarantee of outcomes.

22. Health and Wellness Results Disclaimer

Health, wellness, stress, emotional resilience, self-compassion, coping, and personal growth outcomes vary based on numerous factors, many of which are outside our control. We do not warrant or guarantee that use of our Website or offerings will result in symptom reduction, emotional relief, improved relationships, improved health, increased confidence, or any other particular result.

You acknowledge that emotionally sensitive wellness content may bring up discomfort, grief, sadness, anger, anxiety, or other emotional responses, and you assume full responsibility for determining whether our content is appropriate for you.

23. External Links and Third-Party Tools

The Website may contain links to third-party websites, platforms, payment processors, applications, tools, or services. We provide such links or integrations for convenience only.

We do not control and are not responsible for the content, privacy practices, terms, accuracy, availability, or performance of third-party sites or services. Your interactions with third parties are solely between you and the applicable third party.

24. Privacy Policy

Your use of the Website is also subject to our Privacy Policy, which is incorporated into these Terms by reference.

[Insert link to Privacy Policy]

25. Affiliate Links and Promotional Disclosures

From time to time, the Company may promote or refer to third-party products or services and may receive compensation, commissions, referral fees, or other benefits if you purchase through our links.

[If applicable, insert affiliate disclosure details or link to a separate disclosure policy.]

We only intend to share products or services we believe may be relevant or helpful, but you remain responsible for evaluating any third-party offering for yourself.

26. Reservation of Rights; Right to Refuse Service

We reserve the right, at any time and in our sole discretion, to refuse service, refuse access, cancel orders, restrict use, remove content, or decline enrollment or participation for any lawful reason, including suspected misuse, inappropriate conduct, violation of these Terms, payment failure, or behavior that may be harmful to the Company, our community, or other users.

27. Termination or Suspension of Access

We may suspend, restrict, or terminate your access to the Website or any product, service, account, portal, or community area at any time, with or without notice, if you violate these Terms or engage in conduct we determine to be improper, abusive, unlawful, infringing, threatening, disruptive, fraudulent, or otherwise inconsistent with the intended use of our services.

Termination does not waive or limit any of our rights or remedies and does not relieve you of any payment obligations already incurred.

28. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its owners, officers, directors, members, managers, employees, contractors, agents, licensors, successors, and assigns from and against any and all claims, demands, actions, liabilities, damages, judgments, losses, costs, expenses, and attorneys’ fees arising out of or related to:

1. your use or misuse of the Website or any product or service;
2. your violation of these Terms;
3. your violation of any law or third-party right;
4. your User Content; or
5. your negligent, wrongful, or unlawful conduct.

29. Limitation of Liability

To the fullest extent permitted by law, the Company and its owners, officers, directors, members, managers, employees, contractors, agents, licensors, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or aggravated damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, emotional distress, personal injury, or other intangible losses, arising out of or related to your use of or inability to use the Website or any product or service, even if advised of the possibility of such damages.

To the fullest extent permitted by law, the Company’s total cumulative liability for any claim arising out of or relating to the Website or any product or service shall not exceed the greater of:

1. the total amount you paid to the Company for the specific product or service giving rise to the claim during the three (3) months immediately preceding the event giving rise to liability; or
2. one hundred U.S. dollars (US $100.00).

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you. In such jurisdictions, liability shall be limited to the maximum extent permitted by law.

30. Release of Claims

To the fullest extent permitted by law, you release and discharge the Company and its owners, officers, directors, members, managers, employees, contractors, agents, licensors, successors, and assigns from any and all claims, demands, causes of action, damages, or liabilities arising out of or related to your use of the Website or participation in any product or service, except to the extent caused by the Company’s gross negligence, willful misconduct, or other liability that cannot legally be excluded.

31. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights.

31.1 Good-Faith Resolution

Before initiating any formal dispute, you agree to contact us in writing at  Email: [email protected]
Mailing address: 77 Sugar Creek Center blvd Suite 600 Sugarland, TX 77478 and make a good-faith effort to resolve the matter informally.

31.2 Binding Arbitration

Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or any product or service shall be resolved exclusively by final and binding arbitration on an individual basis.

The arbitration shall be administered by the American Arbitration Association under its applicable consumer or commercial arbitration rules then in effect. The arbitration shall take place in Brazoria, Texas, unless the parties agree otherwise or the rules require another format, including remote proceedings where available.

The arbitrator shall have authority to award any remedy available under applicable law, subject to the limitations and disclaimers in these Terms.

31.3 Class Action Waiver

To the fullest extent permitted by law, you and the Company agree that any dispute shall be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action or proceeding.

31.4 Injunctive Relief for Intellectual Property

Notwithstanding the foregoing, the Company may seek temporary, preliminary, or permanent injunctive or equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of its intellectual property or confidential information rights.

32. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.

Subject to the arbitration provisions above, any action or proceeding permitted to be brought in court shall be brought exclusively in the state or federal courts located in Brazoria, Texas and you consent to the personal jurisdiction and venue of such courts.

33. Severability

If any provision of these Terms is held invalid, illegal, unenforceable, or void, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

34. No Waiver

No failure or delay by the Company in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise of any right, remedy, power, or privilege.

35. Entire Agreement

These Terms, together with our Privacy Policy and any other policies, disclaimers, offer-specific terms, checkout terms, or refund terms expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Website and your use of our products and services and supersede all prior or contemporaneous communications, understandings, and agreements relating to the same subject matter.

36. Changes to These Terms

We reserve the right to update, revise, modify, or replace these Terms at any time in our sole discretion. Any changes will become effective upon posting the revised Terms on the Website, unless a different effective date is stated.

Your continued use of the Website or any product or service after revised Terms are posted constitutes your acceptance of the updated Terms.

37. Contact Information

If you have questions about these Terms, please contact:

Serenvia Wellness LLC
Attn: Tracy O, Certified Wellness Coach
Website: www.serenviawellness.com
Email: [email protected]
Mailing Address: 77 Sugar Creek Center blvd Suite 600 Sugarland, TX 77478